Founded in 1993 by Trevor Wood with only one client (Sutton Business Centre) who, after 30 years still remains a client of ours; Millwood Servicing Ltd has consistently grown over the years and is now rated as the 97th strongest Fire Protection company in the UK*.
In 2023 after working in the company for 25 years, Matt Wood CTIFireE CFPA (EU) Dip DipFD heads up the 50 strong family firm in his position as hands-on CEO & majority owner & shareholder.
Our Values and Principles:
We ensure that we are honest in all our undertakings with our: pricing, products, people, performance, politics, and progression. Our delivery of service and CSR all have Honestly integrally instilled.
We are Open with each other, with all our stakeholders and with ourselves. we are open to ideas and initiatives from all our connections, contacts, contractors, and clients.
Our structured and ensured work life Balance is personified through our CEO and across our company to all our staff. We work smart, play hard and place our families – FIRST. As, without our people we are nothing but a brand.
We are Fair in all we do: Contractually, with pay, hours worked, promotion gained, progression sought and achieved, acceptance, equability, diversity, and delivery. We are fair to all who work with us & for us.
Personable Core Values:
With charity very much in the centre of our mind’s eye, we strive every year to raise even more awareness and funds for newly chosen charities.
Professionals in our field: We pride ourselves on our technical ability and expertise, confident that the value that Millwood offers is second to none; whilst retaining the exceptional level of customer service that you get from a family-run business. With quality & safety at the very heart of all that we do our dedicated QHSE and Director of Compliance – Clare Wood ( also a Shareholder) personally ensures that every task, transaction, job and journey undertaken by a Millwood representative is carried our to the very highest quality & compliance standard.
ISO 9001:2015 QUALITY POLICY STATEMENT
Millwood Servicing Ltd undertakes the design, installation, servicing and commissioning of fire alarm systems and detection connections to central monitoring stations; PAT testing; Fire risk assessments; Fire training. Supply, installation and maintenance of emergency fire safety prevention and protection systems. and General electrical contracting.
Install, servicing and commissioning of emergency lighting. Project management of installation and servicing of intruder alarms and gas suppression system, CCTV and door access systems, portable and fixed fire extinguishers, dry risers, hose reels and smoke vents, fire stopping and passive products (excluding spraying), fire door works, and of sprinkler systems.
We work to the requirements of BAFE SP203, British and European Standards BS5839, BS6266 BS7671 PAS79:2012 and have a Quality Management System that meets the requirements of ISO9001:2015 and NSI Quality Schedule FSQS121.
Working to the above Standards and Accreditations supports our commitment of meeting the requirements of our customers and providing an exceptional level of customer service. It ensures that we maintain high technical standards, a commitment to excellence in all management and administration tasks.
We are committed to continuous improvement in all that we do and to enable us to measure and improve our performance, our Directors have implemented a risk based thinking approach to all processes within our Quality Management system.
We have identified both internal and external interested parties and monitor issues related to them along with the impact any changes would have through our key operational procedures which are documented in a Quality Manual and communicated to our employees.
We have established our quality objectives in line with ISO9001:2015 and these are reviewed annually by the Senior Leadership Team (SLT) and quarterly at the Heads or Department Internal Team Meetings . The quality Manual is available to all staff electronically and is communicated to staff at induction and at our bi-annual All Staff Meetings.
Although our CEO has overall responsibility for quality, all employees have a responsibility within their own area of work to ensure that the expectations of our customers are met, and to work with our Heads of Departments and CEO to embed quality into the company.
Our Chartered Accountants** of 15 years- Bryden Jonson based in Croydon review our Monthly Management Accounts, Quarterly figures and Year End accounts to give us the very best advice, guidance and direction to uphold our business and service our clients.
According to the Plimsoll Analysis*, we are:
*Source- Plimsoll Analysis 2020
**Chartered Accountants: Registered office in England. Registered offices – Kings Parade, Lower Coombe Street, Croydon, Surrey, CRO 1AA. Reg NO. 2040052. Vat Reg No. 644373532 Directors – TC Wood MS Wood
What is CSR (Corporate Social Responsibility) and why should I care?
Corporate social responsibility (CSR) is a self-regulating business model that helps us be socially accountable to ourselves, our stakeholders, and the public. By practicing CSR, we are conscious of the impact we have on all aspects of society, including environment, people, procurement and the communities around us.
Who are our stake holders?
CSR ensures that we are sensitive to the needs and wants of all our stakeholders in our business operations, not just the shareholders. Stakeholders of Millwood are all those who are influenced by, or can influence, our company’s decisions and actions, for example; shareholders, directors, other employees, customers, suppliers, the government, lenders of funds, community organisations, especially those in our local neighbourhood or the neighbourhoods we work within.
What is our commitment to corporate Social Responsibility?
We are committed to reducing our direct impact on the environment by actively managing our waste, emissions, and consumption of natural resources both within our offices and as part of our site operations.
We aim to create a workplace that encourages diversity and equal opportunities for all. We actively encourage professional development through training and apprenticeship programmes and actively support and promote employee health and wellbeing.
We seek out the most environmentally advantageous procurement route for the life of a project. We check our supply chain against important criteria like financial stability, ability, equality and diversity and environmental compliance and that they carry the similar company ethos and core values as our own.
We actively play a positive and influential role in our local clubs and communities. We constantly build a culture that promotes employee volunteering, mentoring, and fundraising. We actively support local businesses and the communities in which we operate.
“One of the greatest benefits of promoting social responsibility in our workplace is the positive environment that is created for my colleagues and myself. It lets us feel that we are working for a company that has a true conscience and responsibility to us, our Client, the environment, our local communities and of course the planet as part of the bigger picture. That is important to me.”
Millwood Servicing Ltd is always looking to employ the best staff and engineers to join our growing team. We offer an on-going career development plan to ensure that our staff and engineers can always give the best service, to ensure our clients receive the best attention at all times. We are always looking for talented and friendly people, so do get in touch if you would like to join us and we’ll get back to you as soon as possible.Get in touch