Founded in 1993 by Trevor Wood with only one client (Sutton Business Center) who, after 26 years still remains a client of ours; Millwood Servicing Ltd has consistently grown over the years without debt or 3rd party investment. Now in 2019 after working in the company for 20 years Matt Wood CTIFireE MInstLM CFPA (eu) Dip DipFD heads up the 40 strong family firm in his position as hands-on CEO & majority owner & Shareholder.
We underpin all that we do through our Core Values which are:
Philanthropy: With charity very much in the centre of our mind’s eye, we strive every year to raise even more awareness and funds for newly chosen charities. This year our CEO chose the Missing People to partner with for three years and in doing so pledged to raise £25,000 over the next three years to celebrate both Millwood & Missing’s 25 successful years in 2018.
Our CEO Matt, is himself a serial fundraiser and has raised over £30,000.00 for a dozen charities over the last 30 years and this year has become a Missing People – Leading Light giving at least 10% of his personal income to Missing People each year.
Professionals in our field: We pride ourselves on our technical ability and expertise, confident that the value that Millwood offers is second to none, whilst retaining the exceptional level of customer service that you get from a family-run business. We have heavily invested in our Client Relation Management system providing transparent and accurate reporting enabling us to provide our clients with up to the minute information whilst echoing our core values mentioned above.
QUALITY POLICY STATEMENT
Millwood Servicing Ltd undertakes the design, installation, servicing and commissioning of fire alarm systems and detection connections to central monitoring stations; PAT testing; Fire risk assessments; Fire training. Supply, installation and maintenance of emergency fire safety prevention and protection systems. General electrical contracting. Install, servicing and commissioning of emergency lighting. Project management of installation and servicing of intruder alarms and gas suppression system, CCTV and door access systems, portable and fixed fire extinguishers, dry risers, hose reels and smoke vents, fire stopping and passive products (excluding spraying), fire door works, and of sprinkler systems.
We work to the requirements of BAFE SP203, British and European Standards BS5839, BS6266 BS7671 PAS79:2012 and have a Quality Management System that meets the requirements of ISO9001:2015 and NSI Quality Schedule FSQS121.
Working to the above Standards and Accreditations supports our commitment of meeting the requirements of our customers and providing an exceptional level of customer service. It ensures that we maintain high technical standards, a commitment to excellence in all management and administration tasks.
We are committed to continuous improvement in all that we do and to enable us to measure and improve our performance, our Directors have implemented a risk based thinking approach to all processes within our Quality Management system.
We have identified both internal and external interested parties and monitor issues related to them along with the impact any changes would have through our key operational procedures which are documented in a Quality Manual and communicated to our employees.
We have established our quality objectives in line with ISO9001:2015 and these are reviewed annually by the senior management team. The quality Manual is available to all staff electronically & is communicated to staff at induction and at our bi-annual All Staff Meetings.
Though our CEO has overall responsibility for quality, all employees, have a responsibility within their own area of work to ensure that the expectations of our customers are met, and to work with our Heads of Departments & CEO to embed quality into the company.
Chartered Accountants: Registered office in England. Registered offices – Kings Parade, Lower Coombe Street, Croydon, Surrey, CRO 1AA. Reg NO. 2040052. Vat Reg No. 644373532 Directors – TC Wood MS Wood A Gibbs
In the UK we spend at least a third of our lives at work and another third asleep, only leaving us with the remaining third to make a difference to the world. At Millwood we believe in the growing trend of Corporate Social Responsibility (CSR) whereby the company works to act ethically and positively at all times. We think it makes sense both commercially and from a staff morale and well being standpoint that we play a positive role in the community in which we operate.
In its purest form, CSR outlines standards about how best to run a company, through ethical trading, non-acceptance or offering of bribes and observing best business practices. In today’s modern political and social environment, organisations are looking to be more environmentally friendly by producing a smaller carbon footprint and producing less waste whilst ensuring an active involvement in benefiting good causes.
As a Equality Diversity Inclusion (EDI) focussed company, we have pushed for even more excellence here and in 2019 became a Disability Committed Employer ( level 2 out of 3 levels a company can get).
Millwood Servicing Ltd is always looking to employ the best staff and engineers to join our growing team. We offer an on-going career development plan to ensure that our staff and engineers can always give the best service, to ensure our clients receive the best attention at all times. We are always looking for talented and friendly people, so do get in touch if you would like to join us and we’ll get back to you as soon as possible.Get in touch