Millwood Servicing Ltd provides a 24/7 365 day a year – emergency call out facility to all their fire safety systems servicing contracted clients i/a with BS 5839-1:2002+A2:2008.

During office hours your call will be dealt with quickly and efficiently with one of our helpdesk administrators.

Out of office hours your call is forwarded to one of our fully trained engineers who first attempt to diagnose the problem over the phone, instructing the user, if possible, to rectify the fault, and therefore not necessitating a callout (resulting in an FOC service). If the fault cannot be rectified then we will attend the site within the designated time frame to attempt to fix the problem. We do not sub-contract out this service to another provider, the engineer you will talk to is a permanent member of Millwood Servicing Ltd’s trained engineering team

On specific sites, and with the correct equipment, we can dial in remotely to the fire alarm panel and diagnose the problem, and where possible fix, isolate, or temporarily rectify the problem.